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Privacy Policy
Last updated: 28 August 2026
Your privacy matters to me. This Privacy Policy explains what personal information is collected through Simply Isa, why it is collected, how it is used, and when it may be shared with others.
1. Who is responsible for your information?
Simply Isa is an independent website and online shop operated by Isa Gaiya.
For the purposes of this Privacy Policy, Isa Gaiya is responsible for the personal information collected through Simply Isa.
For questions about your personal information or this Privacy Policy, please contact:
2. What information may be collected?
Depending on how you use the website, Simply Isa may collect information such as:
your name
your email address
your billing and delivery address
information you provide when placing an order
information you enter into a form on the website
information needed to create a personalized product
information you send when contacting Simply Isa
basic technical and website usage information
Only information that is reasonably necessary for the service you are using is requested.
3. Orders and purchases
When you place an order through the Simply Isa shop, information such as your name, email address, delivery address, purchased products and order details may be used to:
process and fulfil your order
deliver your purchase
communicate with you about your order
provide customer support
maintain necessary transaction records
comply with legal, accounting or tax obligations
When this information is necessary to provide a product or service you have ordered, the legal basis for processing it is the performance of the agreement between you and Simply Isa.
Some information may also need to be retained to comply with legal obligations.
4. Books ordered through Amazon
Some printed Chloe's World books purchased directly through Simply Isa are ordered through Amazon and sent directly to the delivery address provided by the customer.
For these orders, Simply Isa provides Amazon with the information needed to order and deliver the book, such as the recipient's name and delivery address.
This information is provided to Amazon only for the purpose of ordering and delivering the book.
Amazon processes information it receives in accordance with its own privacy policies.
Before continuing with an order that is fulfilled through Amazon, you will be asked to acknowledge that the necessary name and delivery details will be provided to Amazon.
This acknowledgment does not give Simply Isa permission to use your information for marketing or for unrelated purposes.
Ordering for someone else
If you ask Simply Isa to send a book or another product directly to someone else, you may provide that person's name and delivery address.
Please only provide another person's personal information when you are authorized to do so, and make sure they understand that their information will be used for the purpose of delivering the order.
5. Personalized Chloe's World products
Some Chloe's World products can be personalized.
For example, when ordering a personalized printable book, you may provide a child's first name so that it can be included in the product.
The information provided for personalization is used only to create and deliver the requested product and to provide customer support relating to that order.
Simply Isa does not use a child's name for advertising, marketing or profiling.
The Simply Isa website and shop are intended to be used by adults. Children are not asked to create accounts, make purchases or submit personal information themselves.
If you provide a child's name or other information for a personalized product, please only do so when you are authorized to provide that information.
6. Payments
Payments are handled by the payment service provider available to you at checkout.
Payment providers process payment information according to their own privacy policies and security procedures.
Simply Isa does not receive or store your complete credit or debit card details.
7. Squarespace
The Simply Isa website and online shop are hosted by Squarespace.
Squarespace processes information necessary to provide website hosting, ecommerce, security and related services.
Information that you provide directly to Simply Isa through the website, such as information entered into an order or form, may be processed by Squarespace on behalf of Simply Isa.
Squarespace may also independently process certain technical information about visitors for its own purposes, including operating and protecting its services.
Squarespace explains its processing practices in its own Privacy Policy.
8. Cookies and website usage
The Simply Isa website uses cookies and similar technologies that are necessary for the website and shop to function correctly.
Squarespace may also use cookies and similar technologies for purposes such as security, website functionality and understanding how the website is used.
Where required by applicable law, non-essential cookies or similar technologies will only be used in accordance with the choices you make through the website's cookie settings.
9. Embedded and third-party content
Some Simply Isa pages may contain content provided by third parties, such as interactive book previews, videos, social media content or other embedded features.
When you view or interact with third-party content, that provider may receive technical information such as your IP address, device information or information about your interaction with the content.
The privacy practices of those providers are governed by their own privacy policies.
10. Contact forms and messages
If you contact Simply Isa or submit information through a form, the information you provide is used to respond to your message, provide the requested service or deal with your enquiry.
Simply contacting Simply Isa or purchasing a product does not automatically add you to a marketing mailing list.
If Simply Isa offers an optional newsletter or other promotional emails, those communications will only be sent when there is an appropriate legal basis to do so, including consent where consent is required.
You can unsubscribe from optional marketing communications at any time.
11. Legal reasons for using personal information
Depending on the situation, personal information may be processed because:
it is necessary to provide a product or service you requested
it is necessary to take steps you requested before purchasing a product or service
it is necessary to comply with a legal obligation
Simply Isa has a legitimate interest in operating and protecting the website, responding to enquiries and providing customer service
you have given consent, where consent is the appropriate legal basis
If processing is based on consent, you may withdraw that consent at any time. Withdrawing consent does not affect processing that took place lawfully before consent was withdrawn.
12. Who may receive your information?
Simply Isa does not sell your personal information.
Information may be shared only when reasonably necessary with service providers involved in operating the website or providing the product or service you requested.
These may include:
Squarespace, for website hosting, ecommerce and related services
payment service providers
Amazon, when Amazon is used to order and deliver a printed book
postal or delivery services involved in fulfilling an order
providers of third-party or embedded services used on the website
professional advisers when reasonably necessary
public authorities when disclosure is required by law
Depending on the service, these providers may process information on behalf of Simply Isa or as independent data controllers under their own privacy policies.
13. International processing
Simply Isa uses online services and service providers that may process personal information in different countries.
As a result, personal information may sometimes be accessed, stored or processed outside the country where you live, including outside the European Economic Area.
Where data protection law requires appropriate safeguards for an international transfer, the relevant service provider may use safeguards such as approved contractual protections or other legally recognized transfer mechanisms.
14. How long information is kept
Personal information is not kept longer than reasonably necessary for the purpose for which it was collected.
The length of time information is retained depends on the type of information and why it was collected.
For example:
order and transaction information may be retained for customer service and as required for accounting, tax or other legal obligations
information relating to an enquiry may be retained for as long as reasonably necessary to deal with the enquiry and related follow-up
information provided specifically to personalize a product is retained only for as long as reasonably necessary to create, deliver and support that product, unless information must also be kept as part of the transaction record
information used for optional marketing communications is retained until you unsubscribe or it is no longer needed
Information may be retained for longer where necessary to establish, exercise or defend a legal claim or where retention is required by law.
15. Your privacy rights
Depending on where you live and the law that applies to you, you may have rights regarding your personal information.
These may include the right to:
ask what personal information is held about you
receive a copy of your personal information
ask for inaccurate information to be corrected
ask for information to be deleted in certain circumstances
ask for processing to be restricted
object to certain types of processing
receive certain information in a portable format
withdraw consent where processing is based on consent
These rights do not apply in exactly the same way in every situation.
To make a privacy request, contact:
If European data protection law applies to you, you may also have the right to lodge a complaint with the appropriate data protection authority.
16. Security
Reasonable steps are taken to protect personal information from unauthorized access, loss, misuse or disclosure.
The Simply Isa website is hosted by Squarespace and uses the security features provided through the Squarespace platform.
No method of storing or transmitting information online can guarantee absolute security, but personal information is only used for legitimate purposes and access is limited where reasonably possible.
17. Links to other websites
The Simply Isa website may contain links to other websites, including Amazon and social media platforms.
When you leave the Simply Isa website, the privacy practices of the website you visit apply.
Simply Isa is not responsible for the privacy practices of third-party websites.
18. Changes to this Privacy Policy
This Privacy Policy may be updated when the Simply Isa website, products, services or applicable requirements change.
The latest version will be published on this page with the date of the most recent update shown at the top.